The Customer's Always an A**hole

Redundant things customers say when they come up to your line and *think* you’re not doing anything (even though you actually are)

theretailnetherworld:

• Oh well isn’t this nice? You’re just waiting for me/us!
• Don’t worry, I’ll give you something to do.
• You look bored, let me give you something to do.
• Are you looking for something to do?
• Well, sorry but you don’t get to sneak off just quite yet!

People are unoriginal. Also, 9 times out of 10, I actually am already doing something. Just say the usual “Good, thanks you?” when I ask you “Hi how are you?” not lame ass jokes, please, and thank you.

Two Phrases That Destroyed American Culture

mangowow:

Every time I promise myself that I will work on controlling my temper, I always end up making a scene.

This time, it wasn’t my fault. All I wanted was a bagel. A bagel, a cup of coffee, and perhaps a spot near a window where I could idly watch the traffic go by as I browsed through the newspaper and licked creamcheese from my fingers. But apparently the Gods were not on my side.

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Anonymous asked: I always try to be very courteous and understanding as a customer, and I used to feel kind of annoyed whenever a waiter or waitress would come by more than once while I'm eating to see if everything is okay (though I would never be rude about it,) but after reading several posts on this blog, I realize that they're probably doing that because they have to, not because they're trying to bug me.

That’s exactly what’s going on. I too really don’t like being interrupted often or asked if I need help repeatedly at stores and restaurants. I’m a pretty anti-social person and “fake friendliness” is exhausting for me, so you can imagine how hard it was to do when it was my job. Unfortunately there are people who will complain if they’re NOT constantly catered to that make things awkward for us introverts. 

My last customer service job was so OTT in what it expected of us that I was once forced to walk a customer across the store (it was a very large store, like Walmart-size) to help them find something. One of my managers saw that I had one full minute to breathe after a rush and thought it was not enough to just tell a customer what aisle the product he wanted was in, but that I, a new employee who barely knew the layout myself, should all but hold his hand across the store to find it together. The customer insisted that he could take it from there but my manager made me. I knew better, that it would be super awkward and the guy didn’t need or want me to, but the manager used that sort of one size fits all standard of aggressive customer service to alienate both of us. That’s major chains for you. Everything is very black and white, no wiggle room to actually read the individual customer’s needs.

scrutinousscribbler asked: Got a question for you... If I call in a To Go order, is it customary to tip? Nobody had to bus my table or refill my drink or wash my dishes. My food simply went from the cook to someone who bagged it and ran my credit card for me. But should I tip or not? I never know.

Tipping at the door, as far as I’m concerned, is optional and not expected. The person working the door is making minimum wage. Depending on where they work a server might tip them out at the end of the night, but I think that’s the exception, not the rule. I like to throw a dollar their way because it’s a stressful industry, they’re not making a living wage, I’ve been in their shoes, and I know how much it brightened my day when someone would tip me. But you don’t have to, you’re not expected to. On the other hand, I ALWAYS tip on carside to go service. Especially on a cold/rainy night. They’re enduring the weather so I don’t have to.

It pretty much follows the same rule as coffee shops, subway, etc. Tips are appreciated, but not expected. If anyone else feels differently, feel free to write in.

When a customer is sick

whatshouldwecallretail:

(via angrycashierchick)