June 2011
110 posts
4 tags
4 tags
When gross customers won't stop hitting on me at...
as·i·nine
whydoiwait:
as·i·nine
–adjective 1. foolish, unintelligent, or silly; stupid: It is surprising that supposedly intelligent people can make such asinine statements. ..
So today at work my fellow servers and I discussed how asinine it is of guests to say “I’ll make it easy on you and just order the unlimited (insert food item here)”. Now I shouldn’t have to point this out BUT I will, when you...
girl-with-the-curls:
I came very close to kneeing a customer in the balls today. This old guy came in, asking me where the 75% off shoes were. I told him we didn’t have any - the highest reduction is 50% off.
He kept coming closer to me, even when I backed away. I ended up stepping back on one foot and leaving the other one there to trip him if he came too close. He said ‘Oh, but you can...
3 tags
Listening to your Customers
bus101:
“The Customer is Always Right.”
Do you have this policy at your business, or do you ignore complaints?
Listen to your customers. They know what they like much better than you know what they like.
Case Study: New Coke.
New Coke is the reformulation of Coca-Cola introduced in 1985 by The Coca-Cola Company to replace the original formula of its flagship soft drink, Coca-Cola (also...
6 tags
Work conversations 2:
notlostjustundiscovered:
How it went:
Me: *workplace name* Tahlia speaking, how may I help you? Person: When do Harry Potter midnight session tickets go on sale? Me: I’ll just check that for you now. Me: It’s being run through Cancer Council, so they haven’t let us know yet. You might be better off giving them a call. Person: Okay. Do you have their phone number? Me: *trying to rip peoples...
3 tags
Seriously?
This really happened.
I was at the restaurant job last week and a woman comes in with a receipt and coupon in her hand and says to me, “I ate here last night but I forgot the coupon I was going to use at home. I have it now, and the receipt from our meal - can I use the coupon now?”
I had to stop and process in my brain what she was asking me. She forgot her coupon. Paid for her meal...
Do you have a nickname for your (least) favorite...
excellentcustmerservice:
I do: Turkey Jerky. This lady with a fake tan in the middle of January, chock full of botox, freaked out on me because I didn’t think we sold batteries, but we did. She found them, brought back a few boxes of them, and threw them at me, saying “By the way, You DO have batteries!” And then stormed out without even buying the batteries. We called her Turkey Jerky,...
Working at a worksy jobby type thingmajig
scottlahm:
So today at work it was quite literally the dumbest mass of human beings that have ever streamed in and out the same door in 6 hours…
I’m changing the fucking garbage and this lady SEES me take the bag out and I’m opening the new bag to put it in and she just fuckin DUMPS in two half full coffees and a half eaten muffin (nobody finishes fucking anything), she says, “THANKS! :D” and...
My customer service facade of kindness slipped...
vuhnessah:
3 girls who were definitely not older than 14 came to my register early into my shift. One was visibly pregnant and purchasing nothing but a couple of pacifiers. At this point, I’m really not judging anyone for purchasing anything. I’ve had people reeking of weed come in to buy eye drops and air freshener, really old couples buying KY, pregnant women buying cigarettes, whatever. I’m...
Two sides to getting 'malled' by retail →
likelyinstore:
The American economy, even in a recession, is driven by consumer spending — providing 70 percent of gross domestic product.
We’re all in it together, but some of us still aren’t having much fun.
Can’t get decent service? Fed up with seeking someone to help you, let alone one who knows the merchandise? Sick of being asked to sign up for a 29 percent APR store credit card?
Well,...
ugghhh.
laurian08:
HOODRATS!! I CAN’T STAND ‘EM.
There’s this nursing home up the street from out pizza shop..and EVERYTIME without fail, one of the chics that works in there comes into the shop with a funky ass attitude. it’s an INSTANT turn off. Talkin to me all sideways, rubber neckin and smackin they lips. Every ounce of energy they have is geared toward some kind of complaint. Who do you think you...
The only thing I hate more than exams
dresdenlowe:
is morning exams -.-
I wouldn’t mind so much if they let me sleep in the library and save me the drive ^-^ wouldn’t that be nice.
Also rude people. I hate them too. Unrelated rambling story:
Today after my exam I went to change a skirt over at Target TTP because I got the wrong size, and the two women at the exchange counter in front of me were acting kind of rude to the young...
Day 1 of new stress release technique
madmanager:
Being a manager in the food industry is an experience. From customers to the employees. Sales reps to delivery drivers. In this line of work you meet lots of people every day. And for the most part, the customers that come in are good people that are polite and friendly.
But as a manager you soon realize that these customers are easily forgotten. If you have 200 customers a day 199...
5 tags
How to NOT be an Ass-hat at Coldstone
123serendipity:
So I think I’ll start creating informational posts telling people how NOT to be an ass-hat in different situations, because recently the number of utter ass-hats I have been running into is getting out of control.
1. 1-2 samples is Polite, 3-4 is Ok, 5+ is FUCKING RIDICULOUS ORDER SOMETHING
2. Please do not get 5+ samples of our strangest ice creams and then proceed to get...
6 tags
Several obnoxious twats today.
Ok, so I had two return dramas right in a row, similar circumstances, similar items, all too impatient to wait until I was done with one customer to ask their questions. Plus an awesome, totally responsible mother, and a fake ID!
So at my store people who want to return jewelry bypass the customer service desk and have to come to me. This avoids people returning stuff we don’t sell,...
I can't understand you if you don't open your...
alcoholandirony:
And don’t get pissy at me when I can’t answer your question because you can’t speak properly.
3 tags
I work at a local pizza shop. The regular price of a large 18” cheese pizza is $12.99; additional toppings are $1.89 each. So if you order a large one-topping pizza, after tax, it is $16.22. Although we hand out coupons with to-go orders all the time, stated on the coupon is that you must present the coupon at the time of your purchase.
This woman called and ordered a large one-topping...
3 tags
STOP YELLING AT ME
The restaurant I work at is starting to get busy and our lunch rush is pouring in. I’m the only hostess so I’m seating customers one group at a time while the others wait at the door.
Two customers walk in and as I start to walk them to their table I glance towards the door and see a woman pushing another woman in a wheelchair through our double doors. As soon as I make eye contact...
Dear Whackass Customer,
cjbaarde:
I hate that you fuck up a display that I’ve been dilligently been working on for a good chunk of time…in front of me. And then you look at me like you did nothing wrong.
It bugs me when you reply with a statement that is totally irrelevant to the statement I made beforehand.
I hate how you let your child piss on the floor.
I hate how you think it’s perfectly okay to return an item...
Some highlights from my week at work:
nashhha:
A man looked me in the eye, raised his hand, and snapped his fingers at me to try to get me to help him.
A two year old boy ran up to me with a hanger, and when I thought he was going to hand it to me, he proceeded to hit me in the crotch with it instead.
A woman complained to me over the phone, because I couldn’t tell her a trick for getting a security tag off a sweater that was...
On working retail
wasthatoutloud:
Working retail is not for the faint at heart.
When you decide that shampoo you picked up isn’t worth it, shoving it somewhere in the grocery section because that’s where you were when you made your startling revelation is a total pain in the ass for the employees. We actually have to dedicate time during our shifts to go around and pick up after you because you’re too dim...
Oh god all the customers are idiots
brainvomit:
Customer: I got this coupon for free eggs cause I came in on your grand re-opening, can you tell me where the free ones are at?
Me: Oh, unfortunately we’re currently currently sold out of the ones that work with the coupon, but we’ll be getting a truck in tonight at six. They should be out on the floor by tomorrow morning.
Customer: HOW CAN YOU BE OUT OF EGGS?! THEY’RE EGGS!
Me:...
How to not suck when shopping retail
b3cc4b33:
I decided last night at work that I think I should make a list for the general public of how to not be horrible costumers at retail stores. I won’t say where I work, but after me posting my various stories and such im sure you’ll beable to guess.
Dont be an asshole to the checkout girl/costumer service girl or ANY other employee thats not the manager! We don’t make the rules guys. So...
Things never to say to a shopkeeper if you're...
anaceofkidneys:
I’m not anti-haggling. I realize that in some cultures haggling is virtually expected, and I realize that in recent years, due to the recession, haggling has caught on here in the US. In addition, some businesses now offer discounts for paying in cash, or to other people who work in the neighborhood. And I’m fine with all of this really.
What I am not fine with is people who...
2 tags
When a cute guy/girl comes in and you forget how...
Injustices
retailpeeves:
Let’s get some things straight…
It is NOT an injustice that we do not wrap your gifts for you!
It is NOT an injustice that we don’t offer a larger variety of 100th birthday cards!
It is NOT an injustice that I do not have enough change for your $100 bill.
IT is NOT an injustice if my machine can’t read the worn out magnet strip on your card.
It is NOT an injustice that I...
Interruptions
retailpeeves:
I hate when customers interrupt when you’re clearly helping someone already.
They ALWAYS say the same thing…”I just have a quick question…”
….WELL YES OF COURSE YOU DO! So does maybe 4 other people in the store at the moment. What makes you so special?
The ones that interrupt are often also the ones who want to know if we have a $1 section (which we do not!). Not only are they...
i hate retail.
ganja—girl:
seriously. if you have a choice…don’t ever have a customer service job. the only thing that keeps me sane is going in baked every day. we all do.
the other day, a customer my entire store HATES saw me at the grocery store as i was loading the car with my purchases. he pulled up next to me in his douchey smartcar, “hey! go back to (insert my store name here)!” he yelled at me....
The Retail Manifesto: What NOT to do when you're...
smashleycrazy:
sarahnade-me:
Disclaimer: If you are easily upset, do not read this. If you are rude, do not read this. If you take things personally, do not read this. If you have no sense of humor, do not read this.
Read More
ALL OF THIS AT ALL TIMES.
I disagree with the part about speaking English though. It comes off as privileged and snotty. I will speak Spanish to my Spanish-speaking...
Working retail sucks.
wibblywobblytardis:
If I ever decide to booby trap my sleeping quarters, I’m going to hang a credit card reader off the door. Customers have a harder time with that technology than Kristen Stewart has with human emotion. Every other transaction ends with them standing at the machine, staring emptily downwards, patiently waiting for something to appear that they can yell at. Guiding them through...
Get some new material.
remembersweetness:
Here are things I hear every shift from my customers:
After taking 10 minutes to figure out which way to swipe their card:
“Every one of these machines is different, they should make it the same at every store”
Oh, excuse me for a second while I call up Target and Dick’s, I think they’ll agree! I realize how difficult it is to swipe your card… the instructional diagram...
The Retail Manifesto: What NOT to do when you're...
sarahnade-me:
Disclaimer: If you are easily upset, do not read this. If you are rude, do not read this. If you take things personally, do not read this. If you have no sense of humor, do not read this.
Read More
When a customer says,"You can combine both...
retailrage:
And you’re just like:
Courtesy
retailpeeves:
Why hand me your bills folded or crumpled up? You think it’s cool to hand me a folded bill pinched between 2 fingers? How am I supposed to put that crap in my till???
Even if it wasn’t an issue of courtesy….you’ll just have to wait that much longer to get your change. I’d have to unfold or open your ball of money and get it to stay under the till clip before I can grab your...
Your stupidity gives me warts.
Customer: Hi, I need to make an exchange for this item here. [shows me receipt] I need a bigger one.
Me: Ok! Do you have the item with you?
Customer: No, I forgot it at home.
Me: I'm sorry, but I can't do an exchange without the merchandise.
Customer: But I have the receipt!
Me: Yes, but I need the merchandise in the store in order for you to return and exchange. You could buy the bigger item now and then bring back the other one and return it later?
Customer: But I don't want to pay that much!
Six Things You Should Know About the People Who...
cvhcvh:
-We Are Not Slackers
I’m sure you’ve seen me. I work at your local Generic Food Provider. Last week, when you came by to buy broccoli, it was 96 degrees outside. I was wearing long black pants, a white polo, and a black vinyl apron. Why was I not wearing a bathing suit and lounging on my front lawn? Or a snappy business casual ensemble in a conference room? Not for lack of...
how to shop at a store.
cheetahstripes:
you’re a human and probably need things. if you are not a human, i’m impressed you are reading my tumblr, and intrigued that you may or may not be a kitten. if you do not need things, then i am puzzled as to why you are on tumblr, and not sitting in a room meditating for hours. for the rest of us, we need things like clothes, food, and shelter. these things help us a) survive and...
I had this customer today that just made me so...
cooooourtney:
We have these little lip glosses at work that look like a very mini change purse…like really mini and they are wrapped in plastic for sanitary reasons. And she starts unwrapping them and my coworker asked her to not open them. So this lady goes well i’m buying it anyways so it doesn’t matter. So over the mic my coworker tells me to make sure they buy the lip gloss. So i get all of...
It's not that hard
lostinnothing:
Next time you feel like being rude to a person serving you this is an example of what we deal with on a daily basis.
Drive thru:
Customer: I want a number one, no tomato, no onions, extra pickles, but instead of the fries I want onion rings but I want them extra crispy and instead of the drink I want a small shake, and I want it well blended, and then I want a four piece—
Me:...
A customer...
abcdefghijay:
Yelled at me today. I told her that we couldn’t take something back cause it was past the 21 day limit (she was supposed to return it in April). My manager said she’d exchange it. The customer came back, I scanned the receipt and told her “yeah, as you can see, the receipt doesn’t show up”. She told me to “shut up, let me exchange this and get the hell out of here”. She said I was...
esthetrix:
Customer service is probably one of the most important part of the job, we’re told to build a relationship with our customers and satisfy their needs at all times, but I think some customers go overboard with this ‘customer service’ thing and take it to another level.
It’s a part of my job to help out anyone and try to find a solution to every problem but that usually ENDS at 5:30pm...
Ham Egg and Cheese
micki-stu:
A group of three old men walked into the store the other day, all walking very slowly. I knew their order would take a few difficult minutes, it usually does with the elderly.
One of them ordered a ham, egg, and cheese on an English muffin. When I finished ringing that man up I pointed him in the direction of the pick-up area and figured he would wait there. Instead, he walked...
Dear customers;
gothcatlady:
When I say, “It’ll be five minutes,” that means fuck off and come back in five minutes. That doesn’t mean you stand at my register and stare at me while your panini cooks. It’s awkward, uncomfortable, and people think you’re still in line. If you really can’t bear to leave my presence, you can turn around and read food labels.
I go through this every day when people want me to...
Names
thedisgruntledbarista:
To everyone who has a unconventionally spelled/unusual/foreign name: pardon the fuck out of me that we don’t get your name right on your cup. If you’re named “Ashley” and you choose to spell it “Ashleigh” or “Ashlee” or whatever the fuck in some vain and pointless attempt to feel like you are cute and unique in some way (newsflash: you’re not) then don’t get offended when...
